Our tea sachet bags are NeoSoilon®, a 100% PLA mesh filter made from 100% non-GMO sugar cane.  

PLA (polylactic acid) is a polymer resin made by the lactic fermentation of glucose which is derived from corn starch. Tea bags made with Soilon® are see-through and have good extractability. The tea bags are made from 100% non-GMO sugar cane. It is the best packing material for organic tea, allowing for completely certified organic tea products.

When you place an order with us our highest priority is sending you the freshest tea possible. You deserve it, and so do our world class tea producers and their teas. If you place an order online, it will ship out the next business day. We utilize USPS Priority Mail or FedEx depending on your order weight. We have flat rate shipping tiers of $5, $10 or $15.

USPS Priority Mail does not guarantee a certain delivery time. Generally, if you live within the continental United States you will get your order within three days. 

We can also ship internationally and rush ship orders through FedEx (by request and at additional cost).

Your satisfaction with our services is our top priority and we will do everything in our power to get you your tea on time, despite our small but mighty team! Sadly, we cannot control USPS, UPS, FedEx, the weather, holidays, etc. but we are happy to provide all the info we can. Please reach out to us at orders@firepot.com so we can help you!

We will happily replace your product with another selection should you not enjoy your purchase. Any merchandise bought from our website can be returned to our headquarters within 30 days for a full refund, not including the cost of return shipping. For more individual assistance on this, please email us at info@firepot.com.

Tea does not expire, but since it is an agricultural product it does have a descending level of freshness once it is processed. As freshness decreases, layers of complexity and flavors become lost. 

Each one of our teas is harvested seasonally, so we buy fresh teas each season. Current season teas will always taste the best, so we recommend buying tea at least once a year.

We recommend open vessel steeping so that the tea leaves can fully unfurl in the steeping process. We also provide exact tea weight, steeping time and water temperature parameters for each tea.

You can also use any open vessel (a French press, a teapot without a strainer, a canning jar) to steep your leaves. It is useful to also have a thermometer, a teaspoon or a scale and a timer on hand when steeping tea.

For more in depth instructions you can reference the Firepot Steeping Guide, or the parameters listed with each individual tea description.

We provide a recommended number of infusions for each of our teas, but this is ultimately up to you. Subsequent steepings usually result in less flavorful infusions, but in some cases -- our Iron Goddess of Mercy, for example, they can bring out exciting new flavor profiles. Experiment to find your preferences!

Water boils at 212° F, and cools by about 5° per minute when left uncovered. So if you want to reach a temperature of 180° let boiling water stand for about 6 minutes.

Additionally, at 1000 feet (305 meters) above sea level, the boiling point drops by 2°.

The layer at the bottom of the glass bottle is the freshly milled organic spices we use to make our chai. The sediment adds to the texture and flavor of the chai. Simply shake the bottle for a few seconds each time before you use it to incorporate everything and you’ll be able to enjoy our perfectly balanced sweet and spicy chai to the very last drop.

We recommend keeping your tea in a cool, dry space out of direct sunlight and in the packaging it comes in or another re-sealable container. Exposure to oxygen, moisture, or extreme temperatures will affect and/or degrade the quality of the tea.