Help center

Subscriptions FAQ

Thanks for subscribing! Below is an FAQ for how to make adjustments to your subscription and account. If you have any other issues, please feel free to email us at info@firepot.com.

Customer Portal Login

  1. You can access your Customer Portal through your Shopify account login.
  2. If you have not registered an account, you will need to create an account using the same email address used at checkout.
  3. Once your account is registered, you can log in and access your Customer Portal by clicking on the Manage Subscriptions link.
Create Account
  • Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 
  • Having issues logging in? Some customers experience a rare error message when attempting to access their account. We've found that restarting your browser resolves it on many occasions. If you're still having issues, please email or call us! 

Subscription Rewards

  • Each completed subscription order will give you money back that you can spend on future subscriptions.

  • Orders 1-9: 2% credit. Orders 10+: 3% credit.

  • Redeem your accruals at any time. The longer you have your subscription, the more you earn back.

  • Earned rewards can only be spent on subscription products through your customer account

  • Any accruals will be lost if and when you cancel your subscription.Orders must be consecutive. Any cancellation of your subscription results in a loss of accruals and reactivation will count as "Order 1".

How to Skip Your Delivery

  1. Once logged in, click on View Upcoming Orders on the right to see all upcoming deliveries for your subscriptions.
  2. To skip a delivery, you can click Skip next to the delivery you would like to skip.
  3. Similarly, to un-skip a delivery, you would click Unskip next to the order.
  4. You may also edit an upcoming delivery in this section.
image of screenshot of subscription management with arrow pointing to "cancel"

How to Update Frequency, Amount & Size

  1. Within your subscription account you may edit the frequency or quantity of your order by clicking Manage subscriptions. 
  2. Here you will be able to change the bag size, grind option, quantity and cadence of shipments.
  3. This change will not affect other teas within your subscription. 
image of screenshot of subscription management with arrow pointing to "cancel"

How to Cancel Your Subscription

  1. In order to cancel your subscription, you will first need to log in to your account.
  2. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel.
  3. On the following page, you will be prompted to enter a cancellation reason. 
image of screenshot of subscription management with arrow pointing to "cancel"

How to Update Address & Payment Info

In the Address & Payment Details tab you'll find the current method of payment, email, and shipping address. To update your name and email, you'll click the home icon Edit your details.

How to Add a Product to Your Subscription

Within your subscription account, click View your next order. Beneath your subscription order you may choose from a list of items eligible to be added to your next delivery. After the product is chosen, you may determine if this is a One Time Purchase or if you'd like to add it as a recurring order.

  • No, other discounts do not apply to subscriptions. Subscriptions already come with a discount built in!

  • The goal of our recurring subscriptions is to offer you predictability and convenience with your tea purchases. Some of our products are in stock year round, and others are special releases that will not be offered again once we are out of stock.

  • When you place an order with us our highest priority is sending you the freshest tea possible. You deserve it, and so do our world class tea producers and their teas. If you place an order online, it will ship out the next business day. We utilize USPS Priority Mail or FedEx depending on your order weight. We have flat rate shipping tiers of $5, $10 or $15.

    USPS Priority Mail does not guarantee a certain delivery time, but is good at hitting the delivery times provided by the map. Generally, if you live within the continental United States you will get your order within three days. 

    We can also ship internationally and rush ship orders through FedEx (by request and at additional cost).